About Us

About Us

About Us

Red5Host was initially founded in November of 2000. We are a web hosting company that specializes in Red5, FFmpeg, and WOWZA technology enabling you to run any site you dream of. Red5Host offers a complete suite of professional services, with not only web site hosting, but also offering domain name registration, and design and development. Red5Host is a privately owned company with no outstanding debts or liabilities up to this date.

The Red5Host team is made up of more-than-qualified professionals who are devoted to their work. Our team has diverse backgrounds, which creates a dynamite mix of high-quality web hosting and design experts dedicated to providing our clients with what we feel is one of the best products in the web hosting industry today. Realizing that we have a team of highly-qualified and devoted professionals that have created this incredible and unique service, is not good enough. This is only a small part of our job description. We also take care of our customers concerns and their other requests for support. This means we offer a prompt and reliable customer support team that is available around the clock, 365 days a year. If our clients have an issue or need assistance, the customer support staff will quickly and efficiently respond to your matter, generally within 24 hours after the request for support has been received.

Our only goal is to offer the best services possible and offer excellent customer support at the same time, as we keep our prices as low as possible.

Red5Host system-administrators strive to ensure that our servers always up and running all the time. Their efforts guarantee that our servers are running the latest software versions, to prevent incompatibility or program error issues from occurrence.

The support team is accessible to our customers 24 hours a day, 7 days a week, 365 days a year. Excellent customer service is a priority for our support team and they strive to make sure that every question is answered thoroughly and we know that this will help our customers with the long-run development of their websites. Our customer support staff accepts all type of questions and customers are guaranteed a response within 48 hours.

We guarantee an uptime of 99.9% for our servers, which is made possible with to our OC12 and OC48 Internet connections.

The servers that we are using have Dual Xeon Quad Core 5410 servers each with 8 CPU’s and 16 giga of RAM in a secure RAID configuration, supported by backup servers. Each server is equipped a gigabit network adapter card.

Data Center

The Building

The physical environment necessary to keep the servers up and running 24 hours a day, 7 days a week is provided by Hostcentric’s Internet Data Centers. Red5Host uses a data center located on the East Coast of the USA. The building is a class A, state of the art facility datacenter which is earthquake proof.

Conditioned power

Power quality in the datacenter is ensured by multiple independent Liebert UPS systems. Should the utility power fail, the mission critical electrical loads at the datacenter are provided by the Liebert UPS systems, which are configured with automatic static bypass and manually operated full-maintenance bypass circuits. Each UPS module has its own DC battery bank with sufficient capacity to sustain its critical bus for periods exceeding 20 minutes without additional power supply from utility or generator sources.

Standby generator: The electrical utility service (PG&E) is backed up via a stand-by diesel power generator activated by an Onan automatic transfer switch. The generator is a 750 KW Cummins-Onan, with sufficient on-site fuel to run continuously for over 24 hours.

Network Security

The Red5Host network is a fully switched network. Traffic destined for a website hosted on a server is sent only through switching equipment necessary to deliver the information to that server. This minimizes the risk of someone sniffing or capturing traffic being sent across the network.

Our data center, was built from the ground up and is equipped with various high capacity connections to multiple carriers to ensure uptime and speed consistency and redundancy.

Regulated Climate Control

The data center’s HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. With full particle filtering and humidity control, the environment is maintained at a cool 68° F to ensure a comfortable environment for our servers.

The Network

As a Tier 1 ISP, Hostcentric has established extensive public and private peering relationships. Peer points currently include the Pacific Bell NAP and Palo Alto Internet Exchange. BGP4 is used for optimal route selection and automatic fail over.

Network bandwidth is carefully monitored to ensure that customer utilization does not exceed online capacity during peak Internet traffic times.

Standby Servers

We keep spare servers on-line of all CPU configurations. If a server were to experience a hardware failure, we would turn a key, grab the handle on the drive, pull it out, and insert it into an identical standby CPU. We would then reboot the second machine and the server would be up and running again in a matter of minutes.